Last updated: September 11, 2026
We keep this simple. Here is exactly when you can change a booking for free, when a fee applies, and what happens if something isn’t right.
How payment works
- When you book, you save a card through a secure payment link. You are not charged when you book.
- We charge your card after each cleaning is completed, and email you a receipt.
- For move-in, move-out and large deep cleans, we may ask for a deposit when you book. If we do, we’ll tell you the amount before you confirm.
- We never ask for your card number over the phone, by text or by email. If anyone does, it isn’t us.
Rescheduling and cancelling
- 24 hours’ notice or more: reschedule or cancel at no charge.
- Less than 24 hours’ notice: a cancellation fee of 50% of the scheduled visit price.
- If we can’t get in: if our crew arrives and can’t access your home — nobody home, a code that doesn’t work, a missing key, or a pet we can’t safely work around — we charge 50% of the visit price. We’ll always try to reach you before we leave.
To reschedule or cancel, call or text (214) 393-5420, or email info@dfwcleanhq.com.
If we need to cancel
If we have to cancel or reschedule — illness, severe weather, a vehicle problem — there’s no charge to you, and we’ll offer you the earliest available slot.
Recurring plans
- There’s no long-term contract. You can pause, change or end a recurring plan at any time with at least 24 hours’ notice before your next scheduled visit.
- If the price of your recurring plan changes, we’ll tell you at least 14 days before the new price applies.
If something isn’t right: our 24-hour re-clean promise
Tell us within 24 hours of your cleaning if we missed something that was part of the service you booked. A photo helps. We’ll come back and re-clean those areas at no charge.
Coming back to fix it is always our first step. If we can’t put it right, we’ll agree a fair partial refund with you.
Refunds
We refund in full when:
- we charged you for a cleaning that didn’t happen,
- we charged you the wrong amount, or
- we charged you for an add-on we didn’t complete.
Refunds go back to the card you paid with, and usually appear within 5–10 business days, depending on your bank.
Before you dispute a charge
If a charge looks wrong, please contact us first — we can almost always sort it out the same day, which is faster than a bank dispute. You can call or text (214) 393-5420, or email info@dfwcleanhq.com.
This policy is part of our Terms of Service.