Last updated: September 11, 2026
About these terms
These terms apply whenever you book a cleaning with DFW Clean HQ. By booking, you agree to them. Our Cancellation & Refund Policy is part of these terms.
Our services
We provide residential cleaning — standard, deep, move-in, move-out and recurring — and commercial cleaning across the Dallas–Fort Worth area. The tasks included at each service level are listed on our pricing page. Anything not listed there isn’t included unless you’ve booked it as an add-on.
Quotes and pricing
Your quote is based on what you tell us about your home: its size, the number of bedrooms and bathrooms, its condition, and any pets. If the home is noticeably different when we arrive, we’ll tell you before we start and agree an updated price with you — or you can reschedule. We never add a charge without your agreement.
Payment
By saving a card with us, you authorize DFW Clean HQ to charge it for completed cleanings, for any add-ons you’ve booked, and for fees under our Cancellation & Refund Policy. We charge after each cleaning is completed and email you a receipt. We never take card numbers over the phone, by text or by email.
Access and preparation
- Please make sure we can get in at the scheduled time — a key, a working code, or someone at home.
- Please secure pets for the duration of the visit.
- Please pick up clutter and personal items from surfaces you want cleaned. We clean around items we can’t move safely.
- Tell us before we begin about any surface that needs special care — natural stone, antiques, unsealed wood, or delicate finishes.
What we don’t do
For safety and liability reasons, our crew does not:
- work above what can be safely reached from a two-step stool, or use ladders;
- move heavy furniture or appliances, or unplug or move electronics;
- clean up blood, bodily fluids, pet waste, litter trays, needles or sharps;
- treat mold beyond small surface spots;
- clean exterior windows or anything reached from outside;
- handle firearms, cash, jewelry or other valuables.
Our crew may pause or stop work if a situation is unsafe. We’ll contact you straight away if that happens.
Your property
We take care in your home. If you believe something was damaged during a cleaning, please tell us within 48 hours, with photos if you can. We’ll look into it promptly and work with you on a fair resolution.
We aren’t responsible for damage that was already there, normal wear and tear, items that were already loose, broken or improperly installed, or damage to a surface that needed special care we weren’t told about.
Photos
Our crew may take before-and-after photos of the areas we clean, to check our work and to record any damage that was already there. We never photograph people, documents, personal items or valuables. We won’t use photos of your home in our marketing without your separate written permission.
Our cleaners
You agree not to hire or engage any cleaner introduced to you through DFW Clean HQ directly, outside our service, while you’re our customer and for 12 months afterwards.
Text messages
If you agree to receive text messages from us, our SMS terms and privacy policy apply.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows the latest version. Changes won’t apply to a cleaning that was already booked before the change was posted.
Governing law
These terms are governed by the laws of the State of Texas.
Contact us
Questions about these terms? You can call or text (214) 393-5420, or email info@dfwcleanhq.com.